Refunds & Cancellations

This Refunds Policy applies to all subscription tiers, automated billing, and services offered by Lumiotech Private Limited through the lumioCapital platform. As a Business-to-Business (B2B) Software-as-a-Service (SaaS) provider, our billing models are strictly designed for corporate usage.

1. General Policy (Non-Refundable)

All subscription fees, implementation charges, and customized service costs paid to Lumiotech Private Limited are strictly non-refundable. Upon commencement of your billing cycle or execution of a customized contract, you agree that your payment covers the reservation of platform resources and services for your organization's use.

We do not provide prorated refunds, credits, or exchanges for partial months of service, unused capacity, or if you choose to terminate your account before your current subscription cycle ends.

2. Subscription Cancellations

You may cancel your subscription at any time during your billing cycle. If you decide to cancel, your cancellation will take effect at the end of the current paid term.

• You will continue to have access to the platform and services through the remainder of your current billing period.
• No further charges will be applied following your cancellation unless you choose to reactivate your subscription.
• It is the customer's responsibility to initiate the cancellation process via the account dashboard or by formally emailing support prior to the upcoming renewal date to avoid automated charges.

3. Billing Disputes and Errors

If you believe there has been an error in your billing, you must contact our support team within 14 days of the invoice date. We will investigate the dispute and, if we verify that an erroneous charge occurred solely due to our system's fault, we will issue a direct refund to the original payment method or apply a credit to your account.

4. Exceptions and Breach of Contract

In rare cases, refunds may be considered at our sole discretion if Lumiotech Private Limited fundamentally breaches its Service Level Agreements (SLAs) or is unable to deliver the contracted services due to prolonged catastrophic failures on our end. However, these are assessed on a case-by-case basis and governed by your specific enterprise agreement, if applicable.

5. Contact Information